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‎12-06-2020 11:10 AM

HP Recommended
Product: HP Instant Ink on HP Envy 5030
Operating System: macOS 10.15 Catalina

Hi everyone. I have a problem with my Hp Instant Ink account. My printer, an Hp Envy 5030, can't login to Instant Ink from 19th November. I have a Whatsapp chat with an Hp and I do a printer hard reset. The result: the printer is struck on the Ink screen, I can't scan, I can't do anything. How can I do?

??
Category:
1 REPLY 1

‎12-15-2020 03:55 AM

HP Recommended

@cuccimok, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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