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05-09-2025 12:55 PM
My printer suddenly will not print from my HP laptop or otherwise. The error message I get says the printer must be connected to the internet but it won't let me do that.
05-10-2025 10:40 AM
Hi @Steverino4,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Based on your description, your HP OfficeJet Pro 8610 is showing a “printer must be connected to the internet” error and will not print—this is commonly related to either HP ePrint / Instant Ink / Web Services being stuck or not connected. The printer is offline or not properly connected to Wi-Fi. A firmware or driver issue after a Windows update. Here’s how to troubleshoot this step:
STEP 1: Restart Devices
- Turn off the printer.
- Restart your Wi-Fi router (unplug for 30 seconds).
- Restart your laptop.
- Turn the printer back on after 2 minutes.
STEP 2: Reconnect Printer to Wi-Fi
- On the printer's touchscreen, go to:
- Setup > Network Setup > Wireless Settings > Wireless Setup Wizard.
- Choose your Wi-Fi network and enter the correct password.
- Wait for the connection to complete.
- Confirm by printing a Network Configuration Page (optional but helpful).
STEP 3: Check for “Web Services” Issues
If the message says "Connect to the internet" because of HP Instant Ink / ePrint:
- On the printer:
- Go to Setup > Web Services Setup > Remove Web Services.
- Then re-enable them: Web Services Setup > Enable Web Services.
- This often clears the error if it's Instant Ink–related.
STEP 4: Use HP Print and Scan Doctor
- Download:
👉 HP Print and Scan Doctor – Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe - Run it on your Windows 11 laptop.
- It will detect and auto-fix common issues (offline status, connectivity, queue errors, etc.).
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support