Printer is Offline

[kdeason226]

HP Office Jet Pro 8710. OS 10 Pro. Error message says printer is offline. I have done the basics, off, on of all devices and router.

[A_Gayathri]

Hi @kdeason226 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP OfficeJet Pro 8710 printer showing as offline on a Windows 10 Pro operating system, here are some additional steps you can take to troubleshoot the problem:

Check Printer Connection:

• Ensure that the printer is properly connected to your computer via USB or through a stable network connection (Wi-Fi or Ethernet).
• If using a wired connection, check the cables to make sure they are securely connected.

Printer Status:

• Open the Control Panel on your computer and navigate to "Devices and Printers."
• Right-click on your HP OfficeJet Pro 8710 and check if it shows as the default printer. If not, set it as the default printer.

Restart Print Spooler:

• Press the Windows key + R to open the Run dialog.
• Type "services.msc" and press Enter.
• Locate "Print Spooler" in the list, right-click on it, and select "Restart."

Printer Software:

• Ensure that you have the latest drivers and software installed for your HP OfficeJet Pro 8710. Visit the HP official website to download and install the latest drivers.

Printer Queue:

• Open the Control Panel, go to "Devices and Printers," right-click on your printer, and select "See what's printing."
• If there are any pending print jobs, cancel them. Sometimes, a stuck print job can cause the printer to appear offline.

Firewall/Antivirus Software:

• Check your firewall or antivirus software settings to make sure they are not blocking communication with the printer.

Network Issues:

• If you are using a network connection, check if other devices on the same network can communicate with the printer. Ensure there are no network connectivity issues.

IP Configuration (if using a network connection):

• If your printer has a static IP address, make sure it's correctly configured. You can check and modify the IP settings on the printer through its control panel or the web interface.

Reinstall Printer:

• Remove the printer from your computer and reinstall it. To do this, go to "Devices and Printers," right-click on your printer, and select "Remove device." Then reinstall the printer using the provided software or Windows settings.

I hope this helps. 

Take care and have a good day.

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