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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎07-03-2024 09:02 AM

HP Recommended

Envy 6400 frequently listed as offline. Printer shows it is connected to WiFi. HP Smart indicates no problem.

Category:
3 REPLIES 3

‎07-03-2024 09:38 AM

HP Recommended

Hello BobJG, how are you ?

 

Please follow these procedures below.

 

https://support.hp.com/us-en/document/ish_2026537-1681507-16

 

Hope this helps

 

Thanks

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‎07-07-2024 02:04 PM

HP Recommended

I did everything suggested and the same problem occurs. When I try to print, it says printer is offline. Usually unplugging and replugging  solves the  problem. Now getting an E 6 error code.

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‎07-08-2024 05:40 AM

HP Recommended

Hello.

 

Thanks for the tests.

If the printer is under warranty, I recommend contacting HP and requesting assistance.

If not, see the link below to see if you can find a technical assistant.

 

HP® Service Center Locator - United States | HP® Support

 

Waiting

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