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Common problems for Connectivity Issues
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‎05-15-2025 12:15 PM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

When I go to print it says the printer is off line. However the printer says its connected to bluetooth and when I run the wireless network test it says there is no issues founded and that its connected. Please help me.

 

1 REPLY 1

‎05-17-2025 12:01 PM

HP Recommended

Hi @pricilar,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

From what you’ve described, your HP OfficeJet Pro 7740 indicates a successful Bluetooth and Wi-Fi connection, and the wireless network test confirms it's connected without issue. Despite this, your computer believes the printer is offline.
 

Here’s what we recommend to bring your printer back online:
 

1.  Restart Everything:

  • Turn off your printer and unplug it for 30 seconds.
  • Restart your computer and Wi-Fi router.
  • Plug the printer back in and power it on.


2. Check the Printer's Status on Your Computer:

  • On your PC, go to Control Panel > Devices and Printers.
  • Right-click your HP OfficeJet Pro 7740 and ensure "Use Printer Offline" is unchecked.
  • If it’s listed more than once, delete any duplicates and keep only the one marked as “Ready” or “Default.”


3. Set as Default Printer:

  • Still in Devices and Printers, right-click your HP 7740 and select "Set as default printer".


4. Run HP Print and Scan Doctor (Windows only):


5. Update or Reinstall the Printer Driver:

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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