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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems for Connectivity Issues
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HP Recommended
HP Envy 7645

HP Envy 7645 - printer is off line.  How do I fix it?

1 REPLY 1
HP Recommended

@Gombey, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What is the Operating System installed on the computer?
  • Is there any antivirus software installed on your computer?
  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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