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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Gombey
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Printer is off line - it was printing and after I changed ink cartridge it would not print - said of

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HP Envy 7645

HP Envy 7645 - printer is off line.  How do I fix it?

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TEJ1602
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@Gombey, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What is the Operating System installed on the computer?
  • Is there any antivirus software installed on your computer?
  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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