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‎05-31-2024 01:49 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

There is a software update pending, but the printer will not load the screen that has the update. Can a perform this update on my computer instead?  The HP Smart screen does not offer that option.

Category:
1 REPLY 1

‎06-03-2024 08:29 AM

HP Recommended

Hi @Vet1952,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Yes, you can usually perform software updates for your printer using your computer instead of directly through the printer interface. Here's how you can do it.

 

  • Visit the HP Support website: Go to the HP Support website and navigate to the page for your specific printer model, in this case, the HP OfficeJet 8015e.
  • Download the latest software: Look for the section on the website where you can download software and drivers for your printer. Find the latest software update available for your printer model and download it to your computer.
  • Install the update: Once the software update is downloaded, double-click on the downloaded file to start the installation process. Follow the on-screen instructions to install the update on your computer.
  • Connect your printer: Make sure your printer is connected to your computer either via USB or through your Wi-Fi network.
  • Run the update software: After the software update is installed on your computer, run the update software. It should automatically detect your connected printer and prompt you to update its firmware or software.
  • Follow on-screen instructions: Follow any additional on-screen instructions to complete the update process. This may involve restarting your printer or computer.

 

By following these steps, you should be able to update the software for your HP OfficeJet 8015e All-In-One Printer using your computer instead of the printer interface.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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