cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 0 0 0
Message 1 of 1
61
Flag Post

Printer is offline

HP Recommended
HP OfficeJet Pro 9010
Mac OS X 10.10 Yosemite

Printer won't connect to WiFi.  Many options are disabled, and won't give me the opportunity to enable them.  Get a "feature is locked by person who set up the printer" message for most things.  No idea why this is happening as it happened out of nowhere today.  

Have restarted my router and WiFi.  Restarted by Mac.  Shut printer on and off.  Nothing.  No wireless capabilities.  Any help is appreciated as I've exhausted two hours of internet searching and a fruitless call into HP customer service.

 

Should be noted I updated to Big Sur on Mac recently, though I haven't had any issues until today.

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation