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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 8725 All-in-One Printer

Hallo

 

My printer is online and working well. The computers and mobile phones in the home network are unable to print or even find the printer. I have reset the printer connection and reinstalled the Hp smart app on my phone.

 

I recently upgraded the modem and I have checked the Xfinity app and the printer is connected to the gateway 

I am at my wits end. Any help is greatly appreciated 

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