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Locked

‎07-10-2024 12:28 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
  • The Printer locked. not allowing to connect to internet
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2024 08:23 AM

HP Recommended

Hi @Lindaingp,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We have to perform a Semi Full Reset to unlock the features of the printer.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-12-2024 08:23 AM

HP Recommended

Hi @Lindaingp,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

We have to perform a Semi Full Reset to unlock the features of the printer.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Nal_NR-Moderator
I am an HP Employee

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