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Message 1 of 2
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Printer no longer accepts digistick/flashdrive after the HP/Apple revocation of licence issue

HP Recommended
Example: Pavilion 6530Officejetpro 8600
macOS 10.15 Catalina

Printer does not recognise any digistick/flash drive I insert - it used to

Problem since the HP/Apple licence issue

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Dakota9, Welcome to the HP Support Community!

 

Have you tried using alternate flash drives?

 

HP has fully tested the following USB flash drives with the printer:

• Kingston: Data Traveler 100 USB 2.0 flash drive (4 GB, 8 GB, and 16 GB)

• Lexar JumpDrive Traveller: 1 GB

• Imation: 1 GB USB Swivel

• Sandisk: Ultra Titanium plus USB Flash Drive 4 GB

• HP: 8 GB HI.SPEED USB flash drive v100w

 

NOTE: You might be able to use other USB flash drives with the printer. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested.

 

This looks like an issue with the USB port on the printer. It is not related to the licence. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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