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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Printer no longer has wifi connection

HP Recommended
OfficeJet Printer 9018
Microsoft Windows 10 (32-bit)

The WiFi on my printer suddenly stopped working. No blue light on the WiFi symbol.  It had been working for 6 months and then went off-line.  I've tried turning off the router and printer, factory reset, using HP print and scan tool to no avail. No wireless connection setup menu option, just for ethernet. "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  That's me and I have no idea what's going on.

HP Support Agent
HP Support Agent
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HP Recommended

@hong310, Welcome to the HP Support Community!


I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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