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Common problems for Connectivity Issues
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Printer not communicating wirelessly with all devices

HP Recommended
HP Officejet Pro 8600
Microsoft Windows 10 (64-bit)

Hello everyone.


Recently my printer has stopped communicating wirelessly with my family's devices (computers and phones) when it has worked before. This has not been the first time this has happened but it usually was due to a router problem (like client isolation) or it fixed itself. Now, however, the problem has persisted and I have tried numerous methods to fix it but no solutions have worked.


I have tried resetting our router and modem but that has no resulted in anything. Cleared my printer queue and I  performed a wireless network test which said it was communicating. Strange with wireless test because the printer says it cannot communicate with the server. I have tried troubleshooting the problem with HP Doctor but it could not communicate with the printer. I have tried to access the internal settings through my browser to see if I could find the problem but when I enter the IP address, the page does not load and times out. These are the steps I have taken so far but I hope some of you could help me figure out what the problem is.


Thank you for reading my post.

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community.


Let's restore the network settings on the Printer: Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.


Once done, connect the printer to the Wi-Fi: .On the printer control panel, touch (right arrow), touch Setup, and then touch Network. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. Follow the display instructions to complete the setup.


Let me know if this helps.


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I am an HP Employee

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