Printer not connected

[MrsDee24]

Product is an Hp envy pro 6455 printer.  Suddenly stopped printing.  Purpke pulsing  light appears where the paper comes out after printing,  wireless icon is flashing blue.   Help needed!  

[A_Gayathri]

Hi @MrsDee24,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Pro 6455 All-in-One Printer has lost its wireless connection. Here are some steps you can follow to troubleshoot and resolve this issue:

1. Check the Wireless Connection

• Wireless Icon Flashing Blue: This indicates that the printer is not connected to the wireless network.

2. Restart the Printer and Network Devices

1. Restart the Printer: Turn off your printer, wait for about 10 seconds, and then turn it back on.
2. Restart the Router: Unplug your router, wait for about 10 seconds, and then plug it back in.
3. Restart Your Computer: This can sometimes help re-establish the connection.

3. Reconnect the Printer to the Wi-Fi Network

Access the Wireless Setup Wizard:

• On your printer's control panel, navigate to the wireless or network settings menu.
• Select the Wireless Setup Wizard and follow the on-screen instructions to reconnect the printer to your wireless network.

Using the HP Smart App:

• Download and install the HP Smart app on your computer or mobile device.
• Open the app and select “Set up a new printer.”
• Follow the on-screen instructions to connect the printer to your network.

4. Check for Software and Firmware Updates

Printer Firmware: Update the firmware on an HP printer

• Go to the HP Customer Support website and check if there are any firmware updates available for your printer model.
• Download and install any available updates.

HP Software/Drivers:  Software and Drivers for HP ENVY Pro 6455 All-in-One Printer

• Ensure you have the latest drivers and software installed on your computer. You can download the latest versions from the HP website.

5. Run the HP Print and Scan Doctor HP Print and Scan Doctor

Download the Tool:

• Go to the HP Customer Support website and download the HP Print and Scan Doctor.
• Follow the on-screen instructions to install and run the tool.

Use the Tool:

• Open the tool and select your printer.
• Follow the prompts to diagnose and fix any issues.

6. Reset Network Settings

Restore Network Defaults:

• On your printer’s control panel, go to the Network or Wireless settings menu.
• Select "Restore Network Defaults" to reset the network settings to their factory defaults.

Reconfigure the Wireless Connection:

• Use the Wireless Setup Wizard again to reconnect the printer to your Wi-Fi network.

7. Check for Network Issues

• Interference: Ensure there are no physical obstructions or electronic devices causing interference between your router and the printer.
• Signal Strength: Ensure your printer is within range of your wireless router. 

Refer to this document:  HP ENVY Pro 6455 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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