Printer not connecting to computer

[Katie0504]

My printer is connected to my wifi as well as my computer but the printer does not show up when I try to add it. 

[Garp_senchau]

@Katie0504, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

also, you may refer this guide: HP printer is offline or unavailable | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,