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‎02-10-2021 12:09 AM

HP Recommended
Product: envy4524

I used to run the printer on instant ink. I no longer have the internet to connect the printer to. I run my computer from my hot spot internet on my mobile phone. I have tried to print via a usb as the printer has no wifi but it won't print 😒. Any help will be very much appreciated. 

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1 REPLY 1

‎02-12-2021 07:49 AM

HP Recommended

Hi @Hollybobs,

 

To assist better -

 

  1. Could you share an image of the cartridges you are using?
  2. What is the error you are receiving?
  3. Are you printing from windows or mac computer?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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