Printer not working

[Amber0725]

Every time I go to print something from my phone, it is giving me problems. 

[Raj_05]

Hi @Amber0725,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 7740 Wide Format printer is having issues when printing from your phone, here are some steps you can try to resolve the problem.

Check Printer Connectivity:

• Ensure that your printer is connected to the same WiFi network as your phone. Sometimes connectivity issues can arise if they are on different networks.

Restart Devices:

• Restart both your printer and your phone. This can often resolve temporary connectivity issues.

Update Printer Firmware:

• Make sure your printer has the latest firmware installed. You can usually update this through the printer's settings menu.

Check Mobile Printing App:

• If you are using a specific app to print from your phone (like HP Smart or AirPrint), check for updates in the respective app store (Google Play Store for Android or App Store for iOS).

Reinstall Printer on Phone:

• Remove the printer from your phone's list of printers and then set it up again. This can refresh the connection settings.

Check Printer Status:

• Ensure that there are no error messages or issues displayed on the printer itself, such as low ink levels or paper jams, which could prevent printing.

Reset Network Settings on Printer:

• If other methods fail, you can try resetting the network settings on your printer and then reconnecting it to your WiFi network.

These steps should help diagnose and hopefully resolve the printing issues you're experiencing with your HP OfficeJet Pro 7740 printer from your phone.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support