Printer not working

[Liz354]

My printer not working

[zoey7886]

@Liz354, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Steps for a Non-Functional Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer is not working, you can follow these troubleshooting steps to help resolve the issue:

Check Connections: Ensure that all cables are properly connected. Check both the power cable and the USB or network cable that connects the printer to your computer. If you are using a wireless printer, check your network connection.

Restart the Printer: Turn off your printer and unplug it for about 2 minutes. Then plug it back in and turn it on.

Check for Errors: Look at the printer's display panel for error messages or alert icons. Refer to your printer’s user manual or HP support website for specific error codes.

Update Drivers: Make sure your printer drivers are up to date. You can download the latest drivers from the HP Support website.

Printer Queue: Check the print queue on your computer to ensure there are no stuck print jobs. You can clear the print queue by opening the print queue window, right-clicking on the stuck print job(s), and selecting "Cancel."

Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool. This tool helps diagnose and fix common printing and scanning problems.

Check for Paper Jams: Open all accessible covers and areas where paper might be stuck, carefully remove any jammed paper.

Check Ink/Toner Levels: Ensure that your printer has sufficient ink or toner. Replace any empty cartridges if necessary.

Reinstall Printer Software: Try uninstalling and then reinstalling the printer software on your computer.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,