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My printer not working

1 REPLY 1
HP Recommended

@Liz354, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Steps for a Non-Functional Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your printer is not working, you can follow these troubleshooting steps to help resolve the issue:

Check Connections: Ensure that all cables are properly connected. Check both the power cable and the USB or network cable that connects the printer to your computer. If you are using a wireless printer, check your network connection.

Restart the Printer: Turn off your printer and unplug it for about 2 minutes. Then plug it back in and turn it on.

Check for Errors: Look at the printer's display panel for error messages or alert icons. Refer to your printer’s user manual or HP support website for specific error codes.

Update Drivers: Make sure your printer drivers are up to date. You can download the latest drivers from the HP Support website.

Printer Queue: Check the print queue on your computer to ensure there are no stuck print jobs. You can clear the print queue by opening the print queue window, right-clicking on the stuck print job(s), and selecting "Cancel."

Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool. This tool helps diagnose and fix common printing and scanning problems.

Check for Paper Jams: Open all accessible covers and areas where paper might be stuck, carefully remove any jammed paper.

Check Ink/Toner Levels: Ensure that your printer has sufficient ink or toner. Replace any empty cartridges if necessary.

Reinstall Printer Software: Try uninstalling and then reinstalling the printer software on your computer.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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