Printer offline, cannot fix problem

[Trisha69]

My printer indicates off-line...I have tried everything and it will still not print.....HELP

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Try the following:

1. Power cycle printer (power off then power on)

2. Power cycle computer

3. Power cycle Router

Once you get it online, perhaps can try to use a TCP IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port 

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!