Printer offline

[Goodarz1]

Hi. I have a WiFi printer and it is in offline mode. I can not use the screen nor I can turn it off with the on/off button

[Sneha_01]

Hi @Goodarz1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a stubborn printer issue. Here are some steps you can try to get your WiFi printer back online:

1. Check Power and Connections

• Unplug the printer from the power source for about 30 seconds, then plug it back in. This can help reset the printer.
• If possible, check the power cable and ensure it’s securely connected.

2. Network Connection

• Make sure your printer is connected to the same WiFi network as your computer.
• If your printer has a physical network button or indicator lights, check if it shows connectivity.

3. Restart Your Devices

• Restart your printer, computer, and WiFi router. Sometimes a fresh start resolves connectivity issues.

4. Set Printer as Default

• On your computer, go to Control Panel > Devices and Printers.
• Right-click on your printer and select Set as default printer.

5. Update Printer Drivers

• Check for any updates to your printer drivers. You can usually find these on the manufacturer’s website.

6. Run the Printer Troubleshooter (Windows)

• Go to Settings > Devices > Printers & Scanners.
• Select your printer, then click Manage and look for a troubleshooting option.

7. Check Print Spooler Service

• Press Windows + R, type services.msc, and hit Enter.
• Find Print Spooler, right-click it, and select Restart.

8. Use a USB Connection Temporarily

If possible, connect your printer to the computer using a USB cable. This can help determine if the issue is with the WiFi connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support