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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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I have an HP Envy All in One Printer and we recently changed wifi. I was able to connect the printer to the new wifi however it is not working anymore. The wifi light is on but when I try to print it says offline on my computer. I have also tried printing from the HP Smart app and that doesn’t work as well. All devices are on the same wifi. I have tried to re add the printer as well as unplugging it an resetting but nothing. 

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