Printer online but will not print

[sabertooth10]

printer is online, showing ready to print.  Press print and nothing happens.

[Kuroi_Kenshi]

Hi @sabertooth10,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check the Printer Queue:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP OfficeJet 9012e printer icon and select See what's printing.
• Ensure there are no stuck print jobs in the queue. If there are, right-click and Cancel all documents.

2. Restart Printer and Computer:

• Turn off your printer and computer.
• Wait for about 60 seconds before turning them back on.
• Try printing again.

3. Check Printer Connections:

• Verify that the printer is properly connected to your computer via USB or Wi-Fi.
• Ensure the printer and computer are connected to the same Wi-Fi network.

4. Run the HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor from the HP Support website.
• This tool can help diagnose and fix many common printing and scanning problems.

5. Update Printer Drivers:

• Go to the HP Support website and download the latest drivers for your HP OfficeJet 9012e.
• Install the updated drivers on your computer.

6. Set the Printer as Default:

• Go to Control Panel > Devices and Printers.
• Right-click the HP OfficeJet 9012e printer and select Set as default printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,