Printer problem

[Green85]

Hi, my printer hp deskjet 3630 series.  Suddenly its not working WiFi system. Already I have to make it reset. But still not showing any printer name on hp smart app. I'm tried to connect it . Reset,  power off or on finish.  When I press and hold the wireless button it's only blinking blue light. That's it. Please help me .

[Green85]

Sorry my phone is android version 12 . 

[A_Gayathri]

Hi @Green85 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're encountering connectivity issues with your HP DeskJet 3630 series printer. Let's troubleshoot this step by step:

Check Wi-Fi Connection: Ensure that your Wi-Fi network is functioning properly and that other devices can connect to it without any issues.

Printer Reset: Since you've already tried resetting the printer, let's try a more thorough reset:

• Turn off the printer.
• Unplug the power cord from the printer and the power outlet.
• Wait for about 1-2 minutes.
• Plug the power cord back into the printer and the power outlet.
• Turn on the printer and wait for it to initialize.

Wi-Fi Setup: Follow these steps to set up the Wi-Fi connection on your printer:

• Press and hold the Wireless button on the printer until the Wireless light starts blinking.
• On your Android device, go to Settings > Wi-Fi and connect to the same Wi-Fi network that you want to connect your printer to.
• Once connected, open the HP Smart app on your Android device.
• Tap the Plus sign (+) to add a new printer.
• Follow the on-screen instructions to locate and add your printer. If your printer is not found, there should be an option to manually enter the printer's IP address.

HP Smart App: If the HP Smart app still doesn't detect your printer, try uninstalling and reinstalling the app from the Google Play Store. Sometimes app updates or glitches can cause connectivity issues.

Firmware Update: Ensure that your printer has the latest firmware installed. You can usually check for firmware updates through the printer's settings menu or the HP Smart app. Update the firmware on an HP printer

Router Configuration: Check your router settings to ensure that it's not blocking the printer's connection. Some routers have settings like MAC address filtering or access control that might interfere with the printer's ability to connect.

Refer to this document:HP DeskJet 3630 All-in-One Printer series User manual
 

HP DeskJet 3630, 4720 Printers - Blinking Lights

I hope this helps. 

Take care and have a good day.

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