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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I bought my printer last year. It worked great with zero connection issues and then stopped working almost completely. Once in a blue moon it will print from my laptop or phone, but only 1 or 2 documents and then nothing more. Sometimes it works from my phone, but not my laptop, sometimes the other way around. I've disconnected it and reconnected it, turned it on and off, followed every connection guide that exists and still nothing. According to the HP app on my phone and also on my laptop, the printer is connected, paper is full, ink is good, and everything is ready to print. However, it NEVER prints. I would like to use my printer daily, but for whatever reason it will not print anything. Tried the virtual assistant online as well and kept getting the run around to the same topics, none of which are the issue.  

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