Printer says not connected to Internet, but connected to HP Connected?

[Morac]

I have an OfficeJet Pro 9015 with the latest (2042a) firmware.  Everything appears to be working, but the Web Services status page on the internal web server shows that the printer is not connected to the Internet, even though all the features that require such a connection work fine.  Any idea why that is?

[TEJ1602]

@Morac, Welcome to HP Support Community!

Have you tried using a different browser to access the printer EWS?

Also, try removing and adding the web services-

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

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