Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer showing on the network but not on supplies

HP Recommended
Envy 6032
Microsoft Windows 10 (32-bit)

My printer is showing connected to the network in settings and will print from my laptop, but when I go into Get Supplies it is saying not connected to the internet.  I have tried putting my router password in but it is saying it is wrong.  I am on Instant Ink so need the printer to speak to the network.

HP Support Agent
HP Support Agent
11,186 11,156 827 922
Message 2 of 2
Flag Post
HP Recommended

Hi @PDod,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation