Printer showsn error

[jake154]

Printer has worked since I got it. Tried to print today and would not work. Got an error message saying printer would not print.  Printer was connected to internet and was ready. Tried  to follow HP Smart and now the computer is not connected to Internet and is not ready  HELP

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[Elohi_NR]

Hi @jake154,

Welcome to the HP Support Community. 

I'd like to help!

To provide an accurate resolution, I need a few more details: 

• Did any software changes or updates happen after which the issue may have started?
• Is the printer connected via USB or wirelessly?

Meanwhile, I recommend you perform the following steps to isolate the issue and arrive at a fix: 

NOTE: Please ignore any steps that you may have already attempted before.

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected to the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Also, please review the steps as described in detail in this HP document. These steps help in fixing printer offline issues in the Windows operating system.

NOTE: Step 5 tells you to install a firmware update for your HP printer. The firmware update can be downloaded and installed directly via this Link

Finally, if the issue persists then let us uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on the Drivers tab.
• Look for an HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.

You may download and install the printer drivers from this link

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!