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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-23-2026 03:37 AM

HP Recommended

Hp Smart printer 5100  my printer is stuck in loop  I have tried everything to fix it I have unplugged it plugged it back in pushed the buttons on control panel but in control panel the Wifi symbol is on but where he number of pages in the left hand corner the 00 is just going round & round but it is only half a circle can someone please tell me how to get it off loop and so I can connect to internet.

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1 REPLY 1

‎05-23-2026 04:56 AM

HP Recommended

Hi, @Dianne86, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. By posting video links, I will make sure to get clear and practical help in a format that's easy to follow. These tailored videos help address queries more effectively. Hope it helps you too.

 

Here is the link which may help you to resolve the issue: 

 

Reset or restore your HP printer | HP Support

  

 Do keep me posted. 

  

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

RITA_R2

HP Support 

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