Printer unavailable

[Meleni]

It says it's unavailable on the application, but the printer is turned on it did its update its also connected to the wifi my phone is also connected to the same wifi but on the app it still says unavailable I tried to reconnect it but it doesent find my printer again 

[Raj_05]

Hi @Meleni,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP printer showing as unavailable on the application despite being connected to the same Wi-Fi network, there are several steps you can take to troubleshoot the problem.

Restart Devices:

• Turn off your printer, wait for about 10 seconds, and then turn it back on.
• Restart your smartphone or the device running the HP printer application.

Check Wi-Fi Connection:

• Ensure that both your printer and your phone are connected to the same Wi-Fi network. Sometimes, devices may connect to different networks, causing communication issues.

Printer Status:

• Check the display on your printer for any error messages or warnings. Resolve any issues displayed on the printer screen.

Update Printer Firmware:

• Make sure your printer has the latest firmware installed. Check the HP support website for your printer model and follow the instructions to update the firmware.

Restart Router:

• Power cycle your Wi-Fi router. Turn it off, wait for about 10 seconds, and then turn it back on. This can help resolve connectivity issues.

Reinstall HP Smart App:

• Try uninstalling and reinstalling the HP Smart app on your smartphone. This can help clear any temporary issues with the application.

Forget and Reconnect Wi-Fi:

• On your printer, navigate to the Wi-Fi settings and forget the current network. Then, reconnect to your Wi-Fi network and check if the printer becomes available on the app.

Firewall/Antivirus Settings:

• Check the settings on your router, firewall, or antivirus software to ensure they are not blocking communication between the printer and the app.

Check Printer IP Address:

• Check the IP address assigned to your printer and ensure it is within the same network range as your phone. If necessary, set a static IP address for your printer.

Remember to consult your printer's manual or the HP support website for model-specific instructions.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support