• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-25-2021 01:32 PM

HP Recommended
Product: hp Officejet pro 8600 n91a
Operating System: Microsoft Windows 10 IOT

Our modem was switched, using the printer's set up, it finds the wifi network, but, when the password is entered, it does not connect

Category:
3 people had the same question
1 REPLY 1

‎02-28-2021 02:51 PM

HP Recommended

@JDPARMEN

 

Welcome to the HP support community.

 

Note:- The HP ENVY 4500 series only supports connections using 2.4GHz.

 

Restore network settings to default settings

1.On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

2.Touch Restore Network Defaults, and then select Yes.

 

Update the printer firmware

Here are the steps:- Click here

 

Connect the printer using Wireless setup Wizard

1.Set up the printer hardware. See the getting started guide or the setup poster that came
with your printer.

2.On the printer control panel, touch (right arrow), touch Setup, and then touch Network.

3.Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

4.Follow the display instructions to complete the setup

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.