12-28-2020 09:43 AM
I changed my router and now I can't get my printer to connect to the new connection. I've tried all the tutorials and spoke with the virtual assistant and can't get anything to work.
01-07-2021 10:02 AM
Welcome to the HP Support Community.
Reset the network settings on the Printer:
1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions. 3. Print the network configuration page and verify that the network settings have been reset.
Once done, connect the Printer to the Wi-Fi again.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-07-2021 11:17 AM
Printer will not connect to wifi network. I followed the refresh instructions and the screen comes up with "the indicated carriages are not intended for use in this printer".
The cartridges are HP and were working well before I lost contact with the wifi
01-07-2021 04:39 PM
I'm extremely disappointed with the help/support service by HP. I am 91 years old and consider myself a newbie but I do have over 20 years of personal experience with printers and computers. This has been one of my most frustrating experiences of trying to get support, at least three days.
I finally got connected to wifi but no thanks to HP support.