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‎01-17-2021 12:48 PM

HP Recommended
Product: HP OfficeJet Pro 7740

HP officejet pro 7740

Your HP printer will not connect to your wireless router

Category:
1 person had the same question
1 REPLY 1

‎01-20-2021 07:53 AM

HP Recommended

@Lyn2622, Welcome to the HP Support Community!

 

I understand you would like to connect the printer to the wireless network. Do you get any errors?

 

Let us try these steps:

 

Restart the wireless router, the printer, and the PC

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the MAC are connected to the same wireless network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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