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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎04-13-2024 02:08 PM

HP Recommended

When I tried to connect my printer to the wifi on mobile it gave me an error, it told me to do it on a computer instead, I downloaded HP Smart, tried again, as my printer is in the process of connecting to the wifi, my computer suddenly completely disconnects from the wifi, and then I receive an error again. The only way I can print things is through the use of a cable.

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1 REPLY 1

‎04-13-2024 06:25 PM - edited ‎04-13-2024 06:29 PM

HP Recommended

You are connecting using WiFI direct.  Your smartphone or laptop disconnects from the internet and tried to connect to the printer as the printer is putting out a WIFI signal just like the router does.   This is actually normal.  You did not mention the printer model:  another possibility is the printer operates only in the 2.4ghz band and cannot do 5ghz and your laptop or smartphone are connected to the modem at 5ghz.

 

Log into the modem and ensure that the WiFi bands have a different SSID or name.

Using the documentation that came with your printer, connect the printer to the modem using the name of the 2.4ghz band.

 

Install full features software on your PCs and follow Windows guide to add the printer.

 

Please provide the Product ID or Model name of the printer for better assistance. 

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