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Common problems for Connectivity Issues
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HP LaserJet Pro MFP M28w Printer

Help! My HP Laser Jet Pro MFP M28w printer won’t connect to the new Wi-Fi after moving! Anyone know what the trick is? 

1 REPLY 1
HP Recommended

The printer can only connect to the 2,4GHz wireless band, make sure it's enabled in your new wifi, most new routers are 5GHz band.




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