Printer won’t connect to internet

[KEquels]

I have a HP deskjet 3772 printer that will not connect to the internet . 

[zoey7886]

@KEquels, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Deskjet 3722 connectivity issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand you’re having trouble connecting your HP DeskJet 3772 printer to the internet. I’m happy to help you get this sorted out. Let’s try a few troubleshooting steps to get your printer back online:

Restart Everything:
– Turn off your printer, Wi-Fi router, and computer (or phone).
– Wait about 30 seconds, then turn them back on, starting with the router.

Check Wi-Fi Connection:
– Make sure your Wi-Fi network is working correctly by testing it on another device (like your phone).
– Ensure the printer is within range of the router and not blocked by walls or other objects.

Reconnect the Printer to Wi-Fi:
– On the printer, press and hold the Wi-Fi button and the Cancel button together until the Wi-Fi light starts blinking.
– Open the HP Smart app on your phone or computer, and follow the prompts to reconnect the printer.

Check for Firmware Updates:
– Open the HP Smart app, go to Printer Settings → Advanced Settings → Tools → Check for Updates and install any available updates.

Please answer these for me:

1. Are you getting any specific error messages on the printer or in the HP Smart app?
2. Is the Wi-Fi light on the printer blinking or solid, and what color is it (blue, amber, etc.)?
3. Have you recently changed your Wi-Fi password or router?

Once you’ve tried these steps, let me know how it goes! 😊  

Take care, and have an amazing day!  

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Regards,