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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎04-05-2024 12:40 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I replaced my router and now my printer won't connect to the new network.  It doesn't even see the network

 

Category:
2 REPLIES 2

‎04-05-2024 12:53 PM - edited ‎04-05-2024 12:53 PM

HP Recommended

General help for new modem
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change

 

Please provide the Product ID or Model name of the printer for more info.  Occasionally  a video is available.

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‎06-03-2024 11:48 AM

HP Recommended

I have reset the printer, reset the wireless, made sure the printer has the latest firmware update and it still does not see any wireless networks.  I am not sure what to do at this point, other than replace the printer with a non HP printer.

The printer model is OfficeJet Pro 9018E

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