Printer won't connect to wifi

[JDWEBB]

My printer will not connect to my wifi network. I disabled the 5 GHz channel after HP Smart told me I the printer could only cope with 2.4GHz. Yet still I the printer will not recognise the nextwork. I've tried setting up on the printer screen and using HP Smart without success. Any tips please?

[Jay_G24]

Hi @JDWEBB,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to connect the printer to the network.

The printer supports Dual-Band Wi-Fi (2.4/5 GHz), you may refer to the printer specifications to know its features. 

Try the below suggestions -

Connect the printer to the Wi-Fi network (printers with a touchscreen)

Use the Wireless Setup Wizard from the printer control panel to connect the printer to your Wi-Fi network.

• Place the printer near the network router.
• Make sure paper is loaded in the main tray, and then turn on the printer.
• From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
• Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
• From the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard.
• Select your network, and then enter the password.

NOTE: If the Wireless Setup Wizard is not listed, select Wi-Fi Protected Setup or WPS, select Push Button, and then follow the steps to connect to the network.

You may refer to -No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping