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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Printer won't connect to wireless; error: "wrong port". What do I do?

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HP Envy photo 7855
Microsoft Windows 10 (64-bit)

Printer won't connect to wireless; error: "wrong port". What do I do?

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@Jsgman, Welcome to the HP Support Community! I’m here to help.


I understand you are not able to connect the printer to the wireless network. To assist you better, where do you see this error?


  • Restart the router, the printer, and the PC
  • On the printer screen, go to Setup > Network Setup > Restore network settings

    Go back to Network > Wireless > Wireless setup wizard and select your network.

Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

I am an HP Employee

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