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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Angela74
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Printer won't print, although contected to my wifi and my mac. Mac queue says document has printed.

HP Recommended
IMAC
macOS 11.0 Big Sur

I don't get any error messages. The model is 5260-something. The wifi is working. The Mac queue says the document has printed. I closed it down and restarted. There is no customer service from HP, even thought I gave them the serial number.

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Kumar0307
HP Support Agent
HP Support Agent
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@Angela74, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what is the exact model of the printer you are using?

Refer to this document to know how to find the Product Name or Product Number.

 

  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

  • Make sure the printer and the MAC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Perform a ping test to check the connectivity

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
  3. Enter “ping” followed by the IP address of the printer. 
  4. Press Return. Press ctrl C after 10 pings
  5. There should be 0% packet loss, share the results in your next post.

Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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