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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Printer won't print.

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Microsoft Windows 10 (64-bit)

I have a brand new  HP computer and printer. 

I have completed the printer install and setup. HP Smart says everything is complete and connected. Every time I try to print, I can hear the printer communicating with the computer like it is about to begin printing but then stops. The documents just sit in queue until finally sending a notification that there was an issue printing. I tried to use the Print and Scan doctor and could not resolve the issue. HELP!!!

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community.


Which printer do you have?



I am an HP Employee

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