Printer won't recognize my printing, but can still print

[healthypoints]

So basically I can make it print test pages, aligning pages, whatnot, but when I finally ask it to print a document i choose from my files- it just does not register that I told it to print! It says it is "ready" and there are "no issues". I am connected to the printer via wifi and have checked the ink multiple times. I just have no idea what's wrong with it. Please help!

[A_Gayathri]

Hi @healthypoints,

Welcome to the HP Support Community

I understand you are facing an issue with your  Printer won't recognize my printing HP DeskJet 3755 All-In-One Printer, but can still print . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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