Printing is limited to HP Smart app

[Dennay]

My printer is connected to the same wireless network as my computer and my phone but I can only print to my HP Envy 6458 printer through the HP Smart app. I cannot print from my email or a browser from either device.  

[Dragon-Fur]

@Dennay 

Welcome to the HP English Community --

We can only guess whether you are running Windows on your computer --

True - HP Smart supports scan and print on supported phones (running a supported Operating System).

There are generally additional options for Mobile devices, though what you can do still depends on the device (phone) and the Operating System.  Check your Mobile device "Apps Store" for scan and print applications other than HP Smart.

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Assuming yes - the computer is running Windows and not MacOS or Linux,

Then

There are options for supported versions of Windows, including installing the full driver printer software.

Installing the printer software supports additional print options, including printing from your Browser, from within Word, and using other scan and print programs.

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Install Printer Software

The differences can between the full driver and the Universal Scan software are subtle but important.

The Full Solution software is the full driver printer software.

The full driver printer software is the software used with "Scan to Computer".

Details are included later in this message.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Download package is located on this web page:

HP Easy Start Printer Setup Software – Offline Use Only 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Universal Scan - Full Feature Software and Driver 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Important

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

OR

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Printers

• HP ENVY 6458e All-in-One Printer
• HP ENVY Pro 6458 All-in-One Printer

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"