Printing picture from phone to my printer

[Trederick]

Can not print my pictures from phone to printer! the phone said no connection so I checked and I have a connection

[Raj_05]

Hi @Trederick,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble printing pictures from your phone to your HP printer despite having a connection, here are a few steps you can follow to troubleshoot the issue.

• Check Wi-Fi Connection: Ensure that both your phone and the printer are connected to the same Wi-Fi network. Sometimes devices can be connected to different networks which can cause communication issues.
• HP Smart App: Use the HP Smart app on your phone to manage printing tasks. It can help diagnose connectivity issues and guide you through the setup process if needed.
• Printer Status: Ensure that your HP printer is turned on, has paper loaded, and is ready to receive print jobs. Sometimes printers go into sleep mode which might affect connectivity.
• Restart Devices: Restart both your phone and the printer. This can often resolve temporary connectivity issues.
• Check Printer Settings: Ensure that your printer is set to accept wireless connections and that it is discoverable on the network.
• Update Firmware: Check if there are any firmware updates available for your printer. Updating firmware can sometimes fix bugs related to connectivity.
• Reinstall HP Smart App: If the issue persists, try uninstalling and reinstalling the HP Smart app on your phone. This can help clear any app-related issues.
• Check Firewall Settings: Ensure that your phone's firewall settings or any security apps are not blocking the printer from connecting.
• Printer Restart: If none of the above steps work, try restarting your printer and router to refresh the connection.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support