Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
Resolve Windows 10 or update issues on HP computer or printer– HP Windows 10 Support Center - Computing
Problem with printerhead OXC19a0013
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I have gone through your Post and would like to help
Please follow the instructions in this Link: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1... and let me know how it goes
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KrazyToadI Am An HP Employee
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