Problems setting up

[KathyC16]

I’m trying to set up my new printer and it is not recognizing my ipad

[Raj_05]

Hi @KathyC16,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your new HP printer isn't recognizing your iPad, here are a few steps you can try to resolve the issue.

Check the Printer’s Wi-Fi Connection:

• Make sure your printer is connected to the same Wi-Fi network as your iPad. You can usually check the printer’s Wi-Fi status via the printer's control panel or through its settings.

Use AirPrint:

• Most modern HP printers support Apple AirPrint, which allows printing directly from your iPad without additional software.
• Ensure that AirPrint is enabled on your printer. You can check this in the printer’s settings or manual.
• On your iPad, when you try to print, look for your printer in the print options. It should appear under the AirPrint selection.

Restart Devices:

• Restart your iPad and the HP printer. This can often resolve connection issues.

Check for Software Updates:

• Make sure your iPad’s iOS is up to date.
• You may also want to check if there’s a firmware update for your printer via the HP Smart app or the printer’s control panel.

HP Smart App:

• Download the HP Smart app from the App Store if you haven’t already.
• Open the app and follow the setup instructions. The app should automatically detect the printer if it’s on the same Wi-Fi network as your iPad.

Reinstall the Printer:

• If your iPad still doesn’t recognize the printer, try removing it from the Wi-Fi settings on both the iPad and the printer, and then reconnect them.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support