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Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

hey, this hasn't worked for me, it only prints out a WPS code?

3 REPLIES 3
HP Recommended

@Nicole1_ 

Hello,


What is the exact model of your printer (e.g. CB747A)?
To locate this Product Number P/N: this document.

 

What exactly are you looking for?

What operating system are you under? (e.g. Windows 10 or macOS 10.14)

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Recommended

My printer is the deskjet 2710 and i am using a windows laptop and an iOS iPhone. I need the MAC address so I can add it to the 

HP Recommended

@Nicole1_ 

Thanks for your return,

Please use HP Smart to install and use your printer on the devices.
When you pressed both Wireless and Information buttons at the same time, did you get two pages? If yes, please look at the first page named Network Configuration Page, there you will find the MAC address of the printer.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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