Printer appears offline

[MarvinWin]

To be honest I'm not sure if HP should be producing printers anymore. I had one of the original HP IIP printer back in 1990 and it worked like a dream. This latest HP 5020 Inkjet is a nightmare. It prints a few times then goes offline or "error printing". I've tried everything. Reinstalling software. Turning router, computer, printer off and on.

Fed up with it. 

[Jay_G24]

Hi @MarvinWin,

I'd like to help!

To better assist -

1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
2.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
3. What is the status of the wireless light on the printer, steady or blinking?
4. Is the printer connected to a home or public network?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[MarvinWin]

1. Windows computer

2. Router is on 2.4GHZ

3. The Wireless light is steady

4. The printer is connected to a home network

The same error message occurs when I connect the USB cable too

[Jay_G24]

 Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

To set a manual IP and try the steps below -

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 Connect the printer to TCP/IP port- follow the below instructions-

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted.  

[MarvinWin]

Didn't work.

When I loaded the IP Address into a browser..it "timed out". Have checked the IP address and I put it in correctly.

[Jay_G24]

Could you try a different browser?

Is the printer and computer on the same network?

Let me know!

[MarvinWin]

I've tried it both in Microsoft Edge and Chrome.

Yes both are on the same home network

[Jay_G24]

Could you print a network configuration page and share the results?

1. Make sure there is U.S. letter or A4 size, unused, plain paper in the input tray.

2. On the printer control panel, touch the Setup icon .

3. Touch Tools.

4. Swipe down the display, and then touch Network Configuration Page.

And also can go into the devices and printer -->printer properties -->port 

Let me know the port the printer is connected to