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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Unable to connect to Wi-Fi
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03-12-2021 01:06 PM
I have been trying to set up my new HP Office Jet Pro 6978 and it keeps telling me I have no ip:address.I tried to uninstall and couldn't find printer in my file, I'm lost help please..
Solved! Go to Solution.
Accepted Solutions
03-12-2021 02:07 PM
@HEYHAP, Welcome to HP Support Community!
Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.
If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
03-12-2021 02:07 PM
@HEYHAP, Welcome to HP Support Community!
Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.
If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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