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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended

Hi. I have a similar problem; the HP Smart software start to set-up the printer, but sais that is not possible at the moment, suggesting to try another method.

3 REPLIES 3
HP Recommended

@FarmaciaArsenal

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your printer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Photosmart d110

Installed new wireless router, printer will not accept new passcode.  Tried reinstalling from disk, computer cannot communication with printer although printer is recognized 

HP Recommended

@BSKONEZ

Thank you for posting back. 

 

I am writing you on behalf of The Fossette as he is away from work, and he suggested that I write to you concerning.
 

Could you share the screen where it's asking for the password? 

ECHO_LAKE
I am an HP Employee

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